So, here's how it goes ...
When someone wants or needs to give constructive criticism, one common way for delivering it is the "compliment/criticism/compliment" formula. I refer to this as "the but sandwich". For example, "I really like what you're doing with your hair, but some of our customers think it's a bit unprofessional so I'm going to have to ask you to tone down the green color. I think your creativity is really cool."
I'm not a fan of the but sandwich.
Many people think compliments ease criticism - the spoonful of sugar argument. I don't agree. I think once someone hears the "but ... " everything said before is erased from memory or remembered as false praise.
I think people take on constructive feedback more readily when you offer it up with respect, but without ceremony - the eat your vegetables first argument.
After almost four years of writing a blog for work (the opinions expressed here are solely my own (although they may be inspired by the people in my life)), I decided it's time to start a personal one, too. I've got opinions yearning to breath free. I plan to use this opportunity to offer up my but-sandwich-free critiques of various and sundry things. Who knows, maybe even one or two of them are valid.
May the but sandwich be finally taken off the menu!!! Agree and eagerly await more PS notes.
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